So said Jazzie B, of Soul 2 Soul… when he provided the ultimate soundtrack to the summer of 1989 (I was an earnest chemistry student with a greasy mullet and no idea about what the hell I was going to do with my life…..then I got offered a job by P&G and the rest is history…sort of).
The last three weeks have been an interesting re-entry into “normal life” after what I considered to be a normalish life with my friend the gecko in Bejoy Towers, Kolkata.
I realized pretty quickly that I would not change the world in 3 months. It’s a sad fact of life that unless you are a volunteer called Bill Gates the measurable improvement to your charitable cause will be small in 11 weeks ( but I bet he doesn’t do hydrotherapy like I do) .
Within a day of getting back to the office I also realized that in 3 short months the world had not changed without me. I had religiously not read my e mails when I was away. (Im not very devout…so I did slyly track them to see how many my boss sent me,(too many) and very occasionally comment to certain mates on what fun they seemed to be having….I would pop up on messenger- pretend to be hiding, and cackle at the fun they were having compared to me). Id asked Maureen to delete EVERYTHING that wasn’t critical to my ongoing employment before I got back- Im still not sure why I had 357 e mails to come back to- and two weeks later I still haven’t read then yet. She can delete them when she comes back from her vacation.
The main projects were the same. What was depressingly familiar was that the problems we were discussing were the same in some cases. In talking to my guys, it appears that one or two crises had been endured, but the world of haircolor was more or less under control, and justifies the claim that actually, no-one really noticed I was gone. It begs the question, am I needed back? And how should I operate, but that is my challenge for the next three months.
In truth, being away from P&G showed me what a great place it really is. Its full of good people, who do great work, and if you ask for things, you get commitment in return. No-one works here just for the money- and the quality of thinking, work, and application is rewarding. We have a saying- The consumer is boss, which drives everything we do, and whilst the endgame is selling more product, hence making more money, at the end of the day, we try and do it by making better products that delight the world. (here endeth the mantra…but 3 months on the outside have reminded me that the rest of the world is not all like that). Sure there are days when it feels like beaurocracy is rife and the system takes precedence more often than id like, but having seen the real world, I can now truly appreciate what a decent deal this place is.
We do have one terrible habit, and that is creating new, high priority projects which are not staffed, not planned for and hence throw our carefully constructed fantasy on resource allocation into total chaos. (some would say its chaos already, but I don’t know a term to describe the next level up). Ironically, I am the ultimate cowboy and my idea of planning resources is to scratch my head, and proclaim loudly that we’ll “flow to the work” before I lob it at someone unsuspecting who has more than enough to do. However, I have been “coached” that we work in a new age and I have to engage properly. So henceforth I shall polish my crystal ball and foretell the future needs of the business for the next 5 years using the blood of a fake bat ( we don’t do animal testing) and a dab of earwax. For now I have to deal with the new stuff….resourcing it and hoping against hope that what is today “an investigation by a small team to see if we can deliver without new technology, “ does not slip into a major invention project that sucks in people and becomes a rampant behemoth. (Yes, Ive worked on a few of those).
The one thing I have noticed that is gone is time. In Kolkata I had time to think about what I had to do, time to do it, and time off at the end to do other stuff (like write down my rambling thoughts). Back home, particularly at work I get in, am in demand for 10 hours and then collapse exhausted at 6pm wondering what I actually achieved all day. The problem with working in a global organization in the FAST moving consumer goods sector is that everything is always on the move. Life in an NGO is smaller, slower paced and being a smaller organization it is easier to “talk” about things. I suspect (my old boss, although she insisted on calling herself a mentor) Reena would disagree as she is right in the middle and is on call to everyone whenever her office door is open- serves her right for not sending everyone to me for 3 months.
I did have a fleeting fantasy about 9 and a half weeks into my time at the IICP ( and it had nothing to do with Kim Basinger…..). I could see myself actually running an organization like the IICP. I was starting to understand how it all worked, knowing the people and forming opinions about who was good and where the organization was going, and I was getting involved in some of the management stuff going on
Obviously, there is a reason why it’s a bit different at P&G. There is BIG money involved, and if I do a decent job, they give me a little bit of it at the end of the month. (not enough, obviously, but it could never be enough). At the IICP, there is the welfare of real people concerned, and this makes it just as serious. I guess if id stumbled into the world of NGO’s as a career, I would be just as serious about them, but for significantly less money.
I confess I actually quite like the stimulation of things going wrong, and having to fix them. Yes I realize this makes me some sort of masochistic idiot, but it’s the way I am. My first crisis since I got back involved something stupid and trivial happening out East. Its meat and potatoes for me- I do this stuff all the time, but once it gets to the attention of “management”, it becomes a crisis and the world will end if we don’t do something and don’t panic Mr Mainwairing ( Very English joke- sorry to my international audience as unless you’ve seen Dad’s army , you’ll never understand). The trick is (and im giving away my secrets), to let everyone know its under control and do your panicking in private. If people think its ok, then it will be (even if you have no clue what to do).
After the last three months it would be too easy to say” things are worse in India, people are starving, there are disabled kids out there and life is much worse for them. I have a greater balance to my life following my Kolkata experience in the real world”. The reality is that when you have a couple of million quids worth of dodgy hair dye sitting in a warehouse and no-one is sure if you should ship it or not, you don’t think of those worse off than you, you focus on trying to make a decision , the right decision for the consumer, the customer the people in the middle of it all and your management (who are usually the ones shouting loudest). Fortunately, I have some old friends on this business and a few phone calls helped to calm the nerves, pour oil on the waters and the world was saved (at least until next week).